Minimum account balance

Saturday evening when I checked up my ICICI account through an ATM,I was in for a rude shock.

My account had gone into a negative balance.When I called up customer service,they told me that I was penalised for not maintaining a minimum quarterly balance of Rs.5000.

Now what I wanted from ICICI was some kind of a warning email telling me that I was falling short of funds and asking me to take necessary action,before slapping the penalty charge.

ICICI already had my email id and they regularly send me information on promotional products.

When I posed this question to the customer service REP of ICICI,they had no answer and so obviously reversed the penalty.

I also got a call in the evening from ICICI,apoligizing for what they had done and suggested I register for alerts to be sent through email.

Now only because I was prompt enough to look into why my account had gone into negative balance,I managed to save myself Rs.842/- which I think is not a small amount.

I wonder how many customers let this happen to themselves without protesting..